Syncing your products and customers to GoSimple

Syncing your products and customers to GoSimple

Syncing your products and customers to GoSimple

Before you can create subscriptions or manage existing customers, GoSimple needs to sync your Shopify products and customers.

This sync ensures GoSimple has an up-to-date view of:

  • Your product catalogue

  • Existing customers

  • Historical data required for subscriptions

Where you can run the sync

You can sync products and customers from two places in GoSimple.

Option 1: From the Home screen

On the GoSimple home screen, under Step 2: Sync Shopify with GoSimple, you’ll see:

  • Sync customers

  • Sync products

This is the recommended starting point for new stores.


Option 2: From the left-hand menu

You can also trigger syncs at any time from:

  • Products → Sync products

  • Customers → Sync customers

Both options perform the same action as the home screen buttons.

Syncing your products

To sync products:

  1. Open Products from the left-hand menu, or use the Sync products button on the home screen

  2. Click Sync products

  3. Wait for the sync to complete

Once complete, your Shopify products will appear in the Products list with their current status.

What gets synced

  • Product names

  • Product status (active or draft)

  • Vendor

  • Product type

Draft products may appear but cannot be used for subscriptions until they are active in Shopify.

Syncing your customers

To sync customers:

  1. Open Customers from the left-hand menu, or use the Sync customers button on the home screen

  2. Click Sync customers

  3. Wait for the sync to complete

Once complete, your Shopify customers will appear in the Customers list.

What gets synced

  • Customer names

  • Email addresses

  • Order history summary

  • Authcode status (used for imports from other subscription apps)

When you should run a sync

You should run a sync:

  • After installing GoSimple

  • After importing products into Shopify

  • After importing customers into Shopify

  • If products or customers appear missing

You do not need to sync before every change. GoSimple keeps data up to date after the initial sync.

Important notes and limitations

  • Syncing does not change anything in Shopify

  • Syncing does not charge customers

  • Syncing is safe to run multiple times

  • Syncing does not create subscriptions automatically

If a product or customer does not appear after syncing:

  • Confirm it exists in Shopify

  • Confirm it is not deleted or archived

  • Run the sync again

What to do next

Once products and customers are synced, you can:

  • Create subscription selling options

  • Attach subscriptions to eligible products

  • Test checkout and customer flows

If you encounter issues during sync, contact support using the Chat with us option in the dashboard.

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